Select "Technical Support Info Tool" from the "Help" menu.

The purpose of this tool is to help you quickly create an email for Qtools technical support. It gathers trouble-shooting information about your computer, operating system Qxtender and Plugins, then loads that information into the Windows system clipboard.

As noted on the tool, try to put Qxtender into the state just prior to where your error occurs.

If you have a QB data file open in Qxtender, it may take a few moments to extract version information from the file. The progress will be indicated on the status bar at the bottom of the tool window. You can cancel this operation by clicking the Close button.

A link on the tool will launch your default email program, start a new email and pre-fill the recipient email address (to support@qtools.com). All you need to do is:

1. Paste-in the information from the clipboard. First, click in the message area of the email window, then press CTRL+V or by select Paste from the Edit menu.

2. Enter a subject and description of your problem where noted. Try to provide as many details as possible.

3. Then, send the email. Qtools Tech support will respond as soon as possible -- usually within an hour.